Last Updated: August 23, 2026
Effective Date: August 23, 2026
These Terms & Conditions ("Terms") form a binding agreement between you, either individually or on behalf of the entity you represent ("Customer", "you"), and Cloud Deck LLC, a limited liability company organized under the laws of the State of Wyoming, United States, operating under the trade name Kantrel ("Kantrel", "we", "us").
The full legal designation is Cloud Deck LLC d/b/a Kantrel. All references to "Kantrel" in these Terms mean Cloud Deck LLC.
By creating an account, subscribing to a plan, or using the Services, you accept these Terms. If you are accepting on behalf of a company, you confirm that you have authority to bind that company. If you do not accept these Terms, do not use the Services.
Related documents that form part of this agreement:
Privacy Policy
Refund & Cancellation Policy
Kantrel provides:
(a) A marketing automation and CRM software platform, offered under the Kantrel brand on a monthly or annual subscription. Depending on the plan and the features you enable, the platform may include:
Contact and customer relationship management
Email marketing and automated email sequences
SMS messaging
WhatsApp messaging
Voice calling
Appointment calendars and booking
Landing pages and forms
Payment collection from your own customers
(b) Technology consulting services, provided under a separate written scope of work or statement of work. Where a scope of work conflicts with these Terms, the scope of work governs for that engagement only.
You are responsible for the accuracy of your account information, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account, including the activity of any users, staff, or contractors to whom you grant access.
Notify us at [email protected] promptly if you believe your account has been accessed without authorization.
Certain features carry usage-based costs charged by telecommunications and messaging providers — for example SMS, voice minutes, phone number rental, and WhatsApp message fees. These charges are additional to your subscription fee and are billed as incurred or drawn from a prepaid balance, as described in your plan.
Subscription fees are stated at the time of purchase. Billing is in USD or AED, depending on the arrangement made at signup. Fees are exclusive of any taxes, duties, VAT, or withholding that may apply in your jurisdiction; you are responsible for those.
Subscriptions are billed in advance on a monthly or annual cycle, starting on the date the subscription begins. Each subsequent charge falls on the same day of the following billing period.
Your subscription renews automatically at the end of each billing period at the then-current rate, using the payment method on file, until you cancel. Payments are processed by Stripe. By subscribing, you authorize recurring charges to that payment method.
If a charge fails, we may retry it. If payment is not received, we may suspend access to the Services until the balance is settled, and we may terminate the subscription under Section 9.
We may change subscription prices. Changes take effect at your next renewal, and we will give you at least 30 days' notice by email before a price change applies to your account. Continuing to use the Services after that date constitutes acceptance of the new price.
We do not provide refunds. You may cancel at any time; fees already paid for the current period are not refundable, and the Services continue until the end of that period. Full details are in the Refund & Cancellation Policy.
You are solely responsible for the legality of every message you send through the platform. You must:
Obtain and keep records of valid, documented consent from every recipient before sending marketing email, SMS, WhatsApp messages, or making automated calls
Comply with all applicable communications and anti-spam law in every jurisdiction where you operate and where your recipients are located. This includes, without limitation, the US TCPA and CAN-SPAM Act, US carrier requirements including A2P 10DLC brand and campaign registration, the UAE Telecommunications and Digital Government Regulatory Authority (TDRA) rules, Saudi CITC regulations, Qatar CRA regulations, the GDPR and ePrivacy rules where applicable, and WhatsApp Business Messaging Policy
Include a functioning opt-out mechanism in every marketing message and honor opt-out requests immediately
Identify yourself accurately as the sender; never spoof, disguise, or falsify sender identity or headers
You may not, and may not permit any user of your account to:
Send unsolicited marketing messages, bulk messages to purchased or scraped lists, or messages to recipients who have not consented or who have opted out
Send content that is fraudulent, deceptive, defamatory, obscene, or unlawful, or that infringes another party's rights
Use the Services for phishing, malware distribution, or any attempt to obtain credentials or payment data under false pretenses
Promote content prohibited by carrier or messaging-provider policy, including but not limited to high-risk financial offers, illegal substances, and unlicensed gambling
Resell, sublicense, or provide the platform to third parties except as expressly permitted in writing by us
Reverse engineer, decompile, or attempt to derive the source code or underlying structure of the platform
Circumvent usage limits, rate limits, security controls, or authentication mechanisms
Interfere with the operation, integrity, or performance of the platform or the infrastructure it runs on
Upload or process data that you do not have the legal right to process
For all contact data and communication content you store or transmit through the platform, you act as the data controller and Kantrel acts as processor. You are responsible for the lawful basis of that processing, for the notices you give to your own contacts, and for responding to their data-subject requests.
We may suspend or restrict access immediately, without prior notice, where we reasonably believe your use violates this Section 4, threatens the security or availability of the platform, or exposes us or our providers to legal or carrier liability. We will tell you why, and where the issue can be remedied we will say what is required.
The platform, its software, interfaces, design, documentation, and the Kantrel name, logo, and branding are owned by Cloud Deck LLC or its licensors. Nothing in these Terms transfers ownership of any of it to you.
Subject to your payment of fees and compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the platform for your internal business purposes for the duration of your subscription. This license ends when your subscription ends.
You retain ownership of all data, contact records, content, and materials you upload or create in the platform ("Customer Content"). You grant us a limited license to host, process, transmit, and display Customer Content solely to provide the Services to you and to comply with law.
If you send us suggestions or feedback about the Services, we may use them without obligation or compensation to you.
We aim to keep the platform available continuously, but we do not warrant uninterrupted or error-free operation. Availability may be affected by scheduled maintenance, emergency maintenance, changes made by upstream infrastructure and telecommunications providers, carrier filtering or blocking of messages, and events outside our control.
We will give advance notice of planned maintenance where practicable.
Message delivery depends on carriers, mailbox providers, and messaging platforms that we do not control. We do not guarantee that any specific message will be delivered, or delivered within a specific time.
The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Services will meet your requirements, that defects will be corrected, or that use of the Services will produce any particular business result, revenue figure, deliverability rate, or return.
We are not responsible for third-party services you connect to the platform, or for the acts and omissions of carriers and messaging providers.
To the maximum extent permitted by law:
Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunity, lost goodwill, or loss of data, however caused and regardless of the theory of liability.
Our total aggregate liability arising out of or relating to these Terms or the Services, in any twelve-month period, will not exceed the total amount you paid to Kantrel in the twelve months immediately preceding the event giving rise to the claim.
These limits apply even if a limited remedy fails of its essential purpose, and they do not apply to liability that cannot be excluded under applicable law.
Indemnity. You will defend and indemnify Kantrel against third-party claims, fines, penalties, and carrier charges arising from your Customer Content, your messaging practices, or your breach of Section 4.
These Terms apply from the date you first access the Services and continue until the subscription is terminated under this Section.
You may cancel your subscription at any time from your account settings or by emailing [email protected]. Cancellation is not immediate: the Services continue until the end of the current billing period, and terminate at that point. No refund is issued for the remainder of the period. See the Refund & Cancellation Policy.
We may terminate or suspend the Services:
Immediately, for breach of Section 4 (Your Obligations and Prohibited Use)
Immediately, for non-payment that remains unresolved after notice
Immediately, where required by law, by a carrier, or by an upstream provider
For any other reason, on 30 days' written notice to you
On termination, your right to access and use the platform ends.
(a) 90-day data window. Customer Content is retained for 90 days from the effective date of termination. During that window you may request an export by emailing [email protected]. After 90 days the data is permanently deleted and cannot be recovered.
(b) 14-day phone number limitation. Phone numbers and their associated registration information are retained for only 14 days after termination — a shorter period than the 90 days that applies to other data. This is a limitation of the underlying telecommunications platform and cannot be extended. After 14 days, numbers assigned to your account and their registration records are released and permanently deleted. A released number cannot be recovered, and it may be reassigned to another party. If you need to keep a number, you must complete a port-out before the 14-day period ends.
Sections 5 (Intellectual Property), 7 (Disclaimers), 8 (Limitation of Liability), 10 (Governing Law and Disputes), and any accrued payment obligations survive termination.
These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
Informal resolution first. Before filing any claim, contact us at [email protected] with a description of the dispute. Both parties will attempt in good faith to resolve it within 30 days.
Venue. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in the State of Wyoming, United States. Both parties consent to the personal jurisdiction of those courts and waive any objection based on inconvenient forum.
No class actions. Claims must be brought individually. Neither party may bring a claim as a plaintiff or class member in a class, consolidated, or representative action.
We may modify these Terms. When we do:
We update the "Last Updated" date at the top and post the revised Terms at kantrel.com
For material changes, we notify active Customers by email to the address on the account at least 30 days before the change takes effect
Continued use of the Services after the effective date constitutes acceptance. If you do not accept the change, cancel before the effective date under Section 9.2
Entire agreement. These Terms, together with the Privacy Policy, the Refund & Cancellation Policy, and any applicable scope of work, are the entire agreement between the parties on this subject and supersede prior discussions and proposals.
Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
Severability. If any provision is held unenforceable, the rest remains in force and the unenforceable provision is applied to the maximum extent permitted.
No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control.
Notices. Notices to you go to the email on your account. Notices to us go to [email protected] and to the address below.
Independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
Cloud Deck LLC d/b/a Kantrel
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: [email protected]
Phone: +1 929 636 5676
Web: kantrel.com